| FAQs |
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- How do I check the current status of my order?
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| Kindly use the 'Track Your Order' link which can be found on the top of every page. Once you fill in the necessary details, your query will be sent to our customer service department who will get in touch with you within 24 hours. |
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| If the order is being delivered by our Euro Champ, you can call up on our helpline number and find out the status. |
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- How do I contact you regarding my order?
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| Our customer service department will be able to help you. You can contact Ms Anu Kotian on +91 022 24301725, for any queries related to your order. Be sure to have your Transaction Number ready for our reference. Also alternatively you can email us at customersupport@eurekaforbes.com |
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- What payment options are available?
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| You can purchase or book online using your Credit Card or HDFC Debit Card. |
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| You can pay by cash on delivery. |
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- I ordered and received a confirmation number at checkout, and I'm sure I included my valid e-mail address, but I have not received an e-mailed order acknowledgement yet, how come?
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| There could be a possibility of your mail server treating our mail as spam and have put our email in your Junk folder. If this is the case, kindly put the eurekaforbes.com domain in your white-list to allow all emails from Eureka Forbes website. |
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| You can also log into your account on our website and check your order details. |
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- What are your shipping charges?
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| There are no shipping charges applicable at this time. |
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- Can I send gifts to my friends and relatives through Eureka Forbes?
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| Yes indeed! While ordering an item simply put the billing address as yours and the shipping address of the person whom you wish to gift the item to. The product shall be delivered to the shipping address and the bill to the billing address. |
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- Can I cancel an order or change the order once it is placed?
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| You can read our returns & refunds policy by clicking here. |
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- Do you accept international Credit Cards?
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| Our Non-Indian residents/customers can use their International Credit Cards to make payment for their orders. We accept all major credit cards from MasterCard, Visa (Domestic & International). |
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- How safe is it to shop online with a Credit Card?
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| At Eureka Forbes, it is safe to use your credit card to make payment for your order. |
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| We use the latest encryption technology to ensure that information is transmitted from your browser to our servers safely over the internet on a Secure Socket Layer (SSL) link. We have a secure digital certificate from Verisign Inc., one of the world's largest secure digital certificates issuing company. |
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- What's the difference between a Credit Card and a Debit Card?
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| A Debit Card is a deposit access product where you are using your own money in your bank account through the Debit Card. |
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| A Credit Card can be called as an equivalent of a loan forwarded by the bank whenever you are using it. You get a temporary credit for an average of 45 days depending on the card issuer and billing cycle. |
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